People. Process.
Real Transformation.
At The KPI Lab, we operate at the intersection of operational excellence and leadership development. We believe real transformation doesn’t happen from process alone.
And it doesn’t happen from leadership conversations alone.It happens when people and process move together.
Our work blends:
Lean thinking and operational rigor
Strategy execution in complex environments
Leadership behavior change and coaching
Practical systems that teams can sustain
We don’t run improvement projects. We build cultures of problem solvers.
Sarah Tilkens
Founder & CEO, The KPI Lab
Operational Excellence | Strategy | Systems That Stick
Sarah brings deep experience leading operational and transformation work inside large, fast-moving organizations.
-
Her background includes:
Operational excellence and Lean thinking
Kaizen as both a delivery and learning mechanism
Strategy execution in high-stakes environments
Sarah’s strength is bringing structure to ambiguity. She turns big, messy challenges into solvable problems and builds systems that don’t rely on heroics to succeed.
She’s known for:
Creating clarity quickly
Asking the questions others avoid
Designing operating systems that sustain results
For Sarah, performance improvement and leadership development are inseparable. The fastest way to improve outcomes is to build confident problem solvers while solving real problems — not after.
Leah Roe
Partner & Co-Owner
Leadership Development | Coaching | Trust & Accountability
Leah brings the human side of transformation into sharp focus.
-
Her work centers on:
Leadership mindset and behavior change
Trust, accountability, and communication
Coaching leaders to influence with clarity and confidence
She creates environments where people feel safe enough to be honest — and supported enough to stretch.
Leah helps leaders:
See their agency
Challenge assumptions
Show up differently in moments that matter
Where hesitation or misalignment slow progress, Leah helps teams reconnect to ownership and purpose.
Courtney Richter
Operations & Growth Coordinator
Courtney is the operational heartbeat behind The KPI Lab, helping coordinate client projects, events, marketing, and community experiences. She brings structure, organization, and follow-through to keep everything moving forward.
How We Show Up
We don’t arrive with scripts or one-size-fits-all solutions. We show up as:
Clear facilitators
Direct thinkers
Practical coaches
Deeply invested guides
