People. Process.
Real Transformation.

At The KPI Lab, we operate at the intersection of operational excellence and leadership development. We believe real transformation doesn't happen from process alone.

And it doesn't happen from leadership conversations alone. It happens when people and process move together.

Our work blends:
▶▶ Lean thinking and operational rigor
▶▶ Leadership behavior change and coaching
▶▶ Strategy execution in complex environments
▶▶ Practical systems that teams can sustain
We don't run improvement projects. We build cultures of problem solvers.

Sarah Tilkens

Founder & CEO, The KPI Lab

Operational Excellence | Strategy | Systems That Stick

Sarah brings deep experience leading operational and transformation work inside large, fast-moving organizations.

+ See more

Leah Roe

Partner & Co-Owner

Leadership Development | Coaching | Trust & Accountability

Leah brings the human side of transformation into sharp focus.

+ See more

Courtney Richter

Operations & Growth Coordinator

Courtney is the operational heartbeat behind The KPI Lab, helping coordinate client projects, events, marketing, and community experiences. She brings structure, organization, and follow-through to keep everything moving forward.

How We Show Up

We don’t arrive with scripts or one-size-fits-all solutions. We show up as:

Clear facilitators

Direct thinkers

Practical coaches

Deeply invested guides

We’ve led teams. We’ve carried operational pressure. We understand what’s at stake. And we know that transformation only sticks when process and people evolve together.